Sample application starting and stopping immediately

Condition

If you dial the sample application launch number, the application appears to answer the call, then drops it immediately.

Solution

To troubleshoot this problem do the following:

1. On the Session Manager, use traceSM to confirm that the call to the application launch number is getting to AEP.

2. Ensure that the Nuance server NSS service and NRS service are running.

   
   
   
   
   

3. If these services are not running, start them, or reboot the Nuance server. Confirm the services have started.

Sample application not running with SCE Runtime Exception

Condition

Invalid runtime license error appears in the log file of the application. The log file is located in the following folder:

/opt/AppServer/apache-tomcat-8.0.32/webapps/WorkAssignmentSelfService-3.2.2.1.6.1/data/log/trace.log

The following lines in the log file show the error:

dd/mm/yyyy hh:mm:ss:000 ERROR - 068BA7C743F1636718140911FA69C3D1:/WorkAssignmentSelfService : channel:unknown | Error processing request
EXCEPTION> 
com.avaya.sce.runtimecommon.SCERuntimeException: Invalid runtime license 
at com.avaya.sce.runtimecommon.SCESession.throwRTException(SCESession.java:2554) at com.avaya.sce.runtime.Entry.handleRequest(Entry.java:268) 
...
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745) 
dd/mm/yyyy hh:mm:ss:000 DEBUG - 068BA7C743F1636718140911FA69C3D1:/WorkAssignmentSerlfService : License: Use the license server url in VPMS instead - null  

Solution

Rename this configuration file \\Tomcat folder\lib\ddconfig.xml. For example, rename the file to ddconfig.old and restart the Tomcat application server. A new ddconfig.xml file is created with a blank invalidlicensetimer value.

Sample application stopping and dropping the Launch Number call

Condition

The sample AAEP application immediately stops and drops the Launch number call.

Solution

1. Check the sample application log file, located in the following folder:

   /opt/AppServer/apache-tomcat-8.0.32/webapps/WorkAssignmentSelfService-3.2.2.1.6.1/data/log/trace.log

2. Restart the Nuance server and services if the log file stops at the following line:

   dd/mm/yyyy hh:mm:ss:000 DEBUG - 27343971AC23532B435EC93DF6FA02E2:/WorkAssignmentSelfService : ServiceMap Category: [Location]

To restart the Nuance server and services do the following:

1. Log on to the Nuance TTS server.

2. Restart the Nuance services: Nuance Speech Server, Nuance Watcher Daemon, and NuanceLicensingService.

   
3. Ensure that the correct license file is configured, still valid, and is being used.
   
   
   
   
4. Load the updated license file if needed, click Save Service, and restart the Nuance services.