The following table describes the log files for troubleshooting the Avaya CRMGateway snap-in:
Log name |
Location |
Description |
Service installation/deployment logs |
/var/log/Avaya/sm/asm.log /var/log/Avaya/sm/TextLog_<TimeStamp>.log |
The Avaya CRMGateway snap-in deployment logs. |
Service logs |
/var/log/Avaya/services/CRMGateway/CRMGateway.log Centralized Logging /var/log/Avaya/services/CRMGateway/CRMGateway_json.log |
The Avaya CRMGateway snap-in logs that contain log messages such as loading of adapter, incoming REST requests, errors while processing requests, and any alarms or events generated by the service.
Note:
To view centralized logs, you must enable the Avaya CRMGateway log level to Finest.
|
Alarm logs |
/var/log/Avaya/breeze/alarms.log |
The Avaya CRMGateway snap-in alarm logs. |
