The following table lists common problems that can occur with the Avaya CRMGateway snap-in and how to troubleshoot these issues:
Issue description |
Solution |
Unable to reinitialize adapter, currently no adapter instance |
Verify the configuration on System Manager and switch the adapter on and off. |
Unable to start CRMGateway snap-in |
Verify configuration from System Manager. |
CRMGateway components are non functional. Adapter type <type> is non-functional. |
Indicates that the adapters configured are in inactive state. Verify configuration of adapters. |
Unable to stop CRMGateway snap-in |
Verify configuration from System Manager. |
