Customer Operations Manager (COM)

Last Updated : Jan 17, 2023 |

IP Office subscription services are a set of cloud-based services provided by Avaya to support IP Office subscription systems. A separate set of these services is provided for each geographic region to support Avaya business partners and their customer systems in that region.

The key service is Customer Operations Manager (COM). COM provides:

  • Subscriptions to the IP Office systems.

  • Displays the status of the IP Office systems and information about current alarms, type of system, software level.

  • Each business partner has an account that allows them to access COM but only see their own customer's systems. They can create additional COM user accounts and control which of their customer systems those accounts can see.

  • Avaya have access to COM for their support staff in order to manage the COM services and to assists business partners when required.

  • COM can provide the files used to customize various features such as phone background and screen saver images. This can be configure to provide common files to all the business partner's systems or individual files to individual end-customer systems.

  • COM can act as the file server for firmware files used by Vantage phones and Avaya Workplace Client.

  • For full documentation of COM, refer to the Using Customer Operations Manager for IP Office Subscription Systems manual.

Additional Support Features

A number of additional support services can be enabled through settings in the IP Office system configuration.

Feature

Description

Remote Backup/Restore

Subscription systems can automatically upload daily backups to the cloud. In addition, COM operators can perform both manual backups and restores operation

Remote Upgrade

Avaya provide COM with updated IP Office software images. COM operators can use these to perform immediate or scheduled system upgrades.

Log File Collection

Subscriptions systems can automatically upload all available log files to the cloud each day.

Centralized Management

Administrator connections for IP Office Web Manager, SysMonitor and System Status Application can be routed through COM to the customer's IP Office systems. The connects use the TLS tunnel used for the subscriptions.

Remote Access

Connections for HTTPS and SSH/SFTP connection can also be routed through COM to the customer IP Office systems. The connects use the TLS tunnel used for subscription.

Co-located Servers

When remote access is enabled, access to other servers and services on the same network as the customer IP Office system can be enabled. That includes access to non-IP Office servers and services subject to their own authentication.
Related information
Subscriptions