Adding Disposition Codes for Outbound contacts

Last Updated : Mar 22, 2022 |
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Use this procedure to add Disposition Codes for Outbound contacts through Avaya Control Manager.
Before you begin
Ensure that Avaya Oceana® Cluster 1 is in the running and accepting state.
A POM Completion Code is automatically generated. Therefore, add Completion Codes to the POM server before adding them to Avaya Oceana®.
  1. On the Avaya Control Manager webpage, click ConfigurationAvaya Oceana™Work Codes.
  2. Click the Disposition Codes tab.
  3. Click Add and do the following:
    1. In the Name and Number fields, type the name and number of the Completion Code configured on the POM server.
      ADDITIONAL INFORMATION:
      Important:
      The complete list of Avaya Oceana® Outbound Disposition Codes, including numeric codes and text, must match the complete list of POM Completion Codes.
      While creating a POM campaign, the campaign must contain the complete list of all POM Completion Codes.
    2. In Contact Type, select the Outbound check box.
    3. Click Save.