Enabling Work Force Optimization integration

Last Updated : Sep 29, 2022 |
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Before you begin
Enable the Avaya Contact Recorder port on the POM server.
  1. Log in to the POM interface as an administrator.
  2. In the navigation pane, click Proactive OutreachManager.
  3. On the Configuration tab, click Global Configurations.
  4. In the Recorder settings area, select the following check boxes:
    1. Enable Recorder
    2. Enable Secured Connection
  5. In the Recorder port field, type the port number of the Avaya Contact Recorder port.
  6. Click Apply.