Add external systems to the list of approved systems for POM. Applications from these external systems can access POM to select an agent for a contact or a contact for an agent.
Before you begin
Ensure that the external system is active.
Log on to the Avaya Experience Portal web console as an administrator.
In the navigation pane, click Proactive OutreachManager.
In the content pane, click Configurations External Selection Configuration.
ADDITIONAL INFORMATION:
POM displays the External Selection Configuration page.
Click Add.
ADDITIONAL INFORMATION:
POM displays the External System Configuration dialog box.
In IP, type the server IP address of the external system.
In Hostname, type the server Fully Qualified Domain Name (FQDN) of the external system.
