Administering Contact Center Information

Last Updated : Jul 18, 2022 |
Prolog information
Metadata
Keywords:
  1. Log in to the Avaya Contact Recorder interface as an administrator.
  2. Navigate to General SetupContact Center Interface.
  3. Update the following values:
    ADDITIONAL INFORMATION:
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    Switch Type
    Select Communication Manager.
    Audio format
    The default value is G.729A (8kbps).
    Avaya Communication Manager Name
    Type H.323 Gatekeeper IP address obtained in Section Obtain Tlink Name.
    AE Server Address(es)
    Type IP address of the Avaya AES server.
    DMCC Username
    Type User Id configured in Section Administer Avaya Contact Recorder User for DMCC.
    DMCC Password
    Type User Password configured in Section Administer Avaya Contact Recorder User for DMCC.
    IP Station Security Code
    Type Security Code configured in Section Administer Virtual IP Softphones.
    AES TSAPI Server(s)
    Type IP address of the Avaya AES server.
    AES TSAPI Service Identifier(s)
    Type Tlink Name configured in Section Administer TSAPI Link.
    AES TSAPI Service Login ID
    Type User Id configured in Section Administer Avaya Contact Recorder User for TSAPI.
    AES TSAPI Service password
    Type User Password configured in Section Administer Avaya Contact Recorder User for TSAPI.
    Extensions assigned to recorder
    Use Add Port(s) to add the virtual IP softphone extensions configured in Section Administer Virtual IP Softphones.