POM - Oceana Integration checklist

Last Updated : Oct 03, 2022 |
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Use the following checklist for POM - Avaya Oceana® integration:
No.
Task
Reference
1
Install POM in the Oceana mode.
See Implementing Avaya Proactive Outreach Manager.
2
Deploy Avaya Oceana®.
See Deploying Avaya Oceana®.
3
Load and install the OBCService SVAR.
See Loading and installing the OBCService SVAR.
4
Set OBCService attributes.
See Setting OBCService attributes.
5
Import the POM server certificate to Avaya Oceana® Cluster 3.
See Importing the POM server certificate to Avaya Oceana Cluster 3.
6
Configure Context Store.
For information about how to configure Context Store, see Avaya Context Store Snap-in Reference.
7
Configure the IP address or FQDN of Avaya Oceana® Cluster 3.
For information about the fields on the Oceana Server page, see Administering Avaya Proactive Outreach Manager.
8
Add the following to the POM Trust store.
  • Certificates of all nodes of Avaya Oceana® Cluster 1
  • Certificates of all nodes of Avaya Oceana® Cluster 3
  • Certificates of AES
For information about how to add certificates to the POM Trust store, see Implementing Avaya Proactive Outreach Manager.
9
Complete POM configurations such as contact list, campaign strategies, completion codes, and campaigns.
See Administering Avaya Proactive Outreach Manager.
10
Configure an Outbound Provider.
See Configuring an Outbound Provider.
11
Add Disposition Codes for Outbound contacts.
See Adding Disposition Codes for Outbound contacts
12
Create a user to handle Outbound contacts.
See Creating a user to handle Outbound contacts.
13
Configure After Contact Work (ACW) time.
See Configuring After Contact Work time.