Configuring external selection settings

Last Updated : Oct 27, 2022 |
Prolog information
Metadata
Keywords:
Use this procedure to ensure POM displays contact list attributes.
  1. Log on to the Avaya Experience Portal web console as an administrator.
  2. In the navigation pane, click Proactive OutreachManager.
  3. In the content pane, click ConfigurationsGlobal Configurations.
    ADDITIONAL INFORMATION:
    POM displays the Manage Global Configuration page.
  4. In the Agent settings area, select External Selection.
  5. Click Apply.
Result
The agent manager invokes the selection class from an external system. This external system is connected to POM.