Documentation

Last Updated : Oct 11, 2022 |
Prolog information
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For information on feature administration, interactions, considerations, and security, see the following documents available on the Avaya Support site at https://www.avaya.com/support.
Install Avaya Experience Portal before implementing POM. References to Avaya Experience Portal documentation are available at various places in the POM documentation.
Title
Description
Audience
Overview
Avaya Proactive Outreach Manager Overview and Specification
Provides general information about the product overview and the integration with other products.
Users
Implementing
Implementing Avaya Proactive Outreach Manager
Provides information about installing and configuring Proactive Outreach Manager.
Implementation engineers
Upgrading Avaya Proactive Outreach Manager
Provides information about upgrading and migrating Proactive Outreach Manager.
Implementation engineers
Troubleshooting Avaya Proactive Outreach Manager
Provides general information about troubleshooting and resolving system problems, and detailed information about and procedures for finding and resolving specific problems.
  • System administrators
  • Implementation engineers
  • Users
Avaya Proactive Outreach Manager Integration
Provides information on Proactive Outreach Manager integration with Avaya Oceana®, Avaya Workspaces for Elite, Avaya Aura® Communication Manager, Avaya Experience Portal, Call Management System, Avaya Contact Recorder, Avaya Control Manager, and Avaya Aura® System Manager.
Administrators
Avaya Proactive Outreach Manager High Availability
Provides information for implementing high available POM system in a single data center, and also explains POM behavior in case of failure and high availability.
Administrators
Using and administering
Administering Avaya Proactive Outreach Manager
Provides general information about field descriptions and procedures for Administering Avaya Proactive Outreach Manager.
Users and system administrators
Using Avaya Proactive Outreach Manager supervisor dashboard
Provides instructions on using Proactive Outreach Manager supervisor dashboard.
Supervisors
Using Avaya Workspaces for Avaya Proactive Outreach Manager
Provides instructions on using Avaya Workspaces for Proactive Outreach Manager.
Agents
Using Avaya Proactive Outreach Manager Reports
Provides information about reports in Proactive Outreach Manager.
Users
System administrators