Verifying the installation and configuration of the CMS rt_socket

Last Updated : Sep 07, 2018 |
Prolog information
Metadata
Keywords:
  1. Log on to the Call Management System as a root user.
  2. At the prompt, type cmsadm and press Enter.
    ADDITIONAL INFORMATION:
    The SSH client displays the Call Management System administration menu.
  3. Press Enter till the system displays the main menu of Call Management System.
    STEP RESULT: ======================================
     ┌MainMenu─────────────────────┐
     │ Reports>                    │
     │ Dictionary>                 │
     │ Exceptions>                 │
     │ Agent Administration>       │
     │ Call Center Administration> │
     │ Custom Reports>             │
     │ User Permissions>           │
     │ System Setup>               │
     │ Maintenance>                │
     │ RT_Socket>                  │
     │ Logout                      │
     │ ;                           │
     └─────────────────────────────┘
    ======================================
  4. Verify that the following reports are present inside the Custom ReportReal-time menu.
    ADDITIONAL INFORMATION:
    • tvi: This report is for the skill feeds.
  5. Verify that the main menu displays the RT_Socket menu.
  6. Select the RT_Socket menu and press Enter.
    STEP RESULT:
    The SSH client displays the Rt_Socket Menu screen.
    ================================
     ------ RT_Socket Menu ------

    1) Start RT_Socket Interface
    2) Stop RT_Socket Interface
    3) Check Status
    4) Display License Info
    5) View Maintenance Log
    6) Show Version
    7) Change Input Parameters
    8) Display Configuration
    0) Exit
    =============
    Choice ==>
    ================================
  7. At the prompt, type 8 for the Display configuration menu and press Enter.
  8. Verify that the following columns display the information based on the configuration of the CMS RT_Socket.
    ADDITIONAL INFORMATION:
    Columns
    Description
    Session
    The session ID of the rt_socket session.
    ACD
    The ACD number from which POM receives the data feed.
    Dest IP
    The IP address of the POM system.
    Port
    The port number of the POM system.
    Report
    The following data feed reports:
    • POM for ACD skills
  9. From the Sessions column, note the RT_Socket sessions that you configured with POM.
  10. Press Enter to return to the RT_Socket menu.
  11. Type the choice 3 for the Check Status menu and press Enter.
  12. Verify that the system displays the status of RT_Socket sessions as running and is connected.