Avaya Proactive Outreach Manager Integration

Checklist

Last Updated : Sep 27, 2022 |

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Use the following checklist to configure Avaya Contact Recorder:

No.	Task	Description
1	Add Avaya Contact Recorder(ACR) on Communication Manager	See the following sections to add ACR on communication manager: Verify the Communication Manager license Administering CTI link for TSAPI Creating Universal Call ID (UCID) Administering Class of Restriction (COR) Administering Agent Stations Administering Codec Set Administering Network Region Administering Virtual IP Softphones Assigning Virtual IP Softphones to Network Region
2	Configure AES for Avaya Contact Recorder	See the following sections to configure AES for ACR: Administering TSAPI Link Obtaining Tlink Name Obtaining H.323 Gatekeeper IP Address Disabling Security Database Restarting TSAPI Service Administering Avaya Contact Recorder User for DMCC Administering Avaya Contact Recorder User for TSAPI Verifying Avaya Aura® Application Enablement Services
3	Configure POM	See the following sections to configure POM: Enabling WFO integration Configuring POM Applications
4	Configure Avaya Contact Recorder	See the following sections to configure ACR: Administering Recorder Information Administering Contact Center Information Administering Bulk Recording Administering POM Interface

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