POM - Elite Workspaces Integration checklist

Last Updated : Feb 28, 2024 |
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Use the following checklist for POM - Avaya Workspaces for Call Center Elite integration:
No.
Task
Description
1
Install POM and POM database in the Call Center Elite mode.
See the following two sections in Implementing Avaya Proactive Outreach Manager:
  • Installing POM on Avaya Experience Portal
  • Configuring the POM database on the primary POM server
2
Deploy Avaya Workspaces for Call Center Elite.
See Deploying Avaya Workspaces for Elite.
3
(Optional) Configure Context Store.
See Avaya Context Store Snap-in Reference.
4
(Optional) Configure POM for Customer Journey feature.
See the topic Associating attributes for customer journey information in the Administering Avaya Proactive Outreach Manager guide.
5
Configure POM by following the sequence of tasks in the checklist for configuring a POM server.
See POM Configuration in Implementing Avaya Proactive Outreach Manager.
6
Add the LDAP server certificates to the three Avaya Breeze® platform nodes of Avaya Workspaces for Call Center Elite Cluster 1 only.
For Avaya Workspaces for Call Center Elite large solutions, add the LDAP server certificates to the two Avaya Breeze® platform nodes of Avaya Workspaces for Call Center Elite Cluster 2 only.
See Configuring LDAP server certificates for Avaya Breeze® platform nodes in Deploying Avaya Workspaces for Elite.
7
Export the Authorization Certificate from Avaya Breeze® platform nodes and import it to POM trusted certificate.
See Exporting the Authorization Certificate from Breeze nodes and Importing authorization certificate to POM trusted certificate.
8
Configure POM server details on System Manager.
See Configuring POM system details on Avaya Aura System Manager.
9
Complete POM configurations such as contact list, campaign strategies, completion codes, and campaigns.
Note:
To avoid Network Time Protocol (NTP) error, POM server time must be synchronized with Avaya Breeze® platform server time.
See Administering Avaya Proactive Outreach Manager.
10
Deploy widgets.
See Deploying POM widgets.
11
Configure an agent in Avaya Control Manager.
See Configuring an agent in Avaya Control Manager.