Use this procedure to enable the callback feature.
To enable the callback feature in the Avaya Oceana® integration with Avaya Proactive Outreach Manager, you must enable the AutoDialCallback parameter to true in the pim_config table.
Run the following select command to check the value of AutoDialCallback:
ADDITIONAL INFORMATION:
select * from pim_config where config_name='AutoDialCallback'
To enable the "AutoDialCallback" then execute the following command:
ADDITIONAL INFORMATION:
update pim_config set config_value = 'true' where config_name='AutoDialCallback'
