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Avaya Proactive Outreach Manager Integration
Checklist for configuring Avaya Workspaces for Call Center Elite with remote WebRTC enabled agents
Use the following checklist to configure Avaya Workspaces for Call Center Elite with remote WebRTC enabled agents so that the agents can handle PSTN Voice, Web Voice, and Web Video calls:
For detailed instructions about configuration, see the Configuring Avaya Workspaces for Call Center Elite with Avaya WebRTC Connect guide on Avaya Support website at https://support.avaya.com/.
Note:
You do not need to perform any configuration on Avaya Proactive Outreach Manager.
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No.
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Task
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Reference topics in the Configuring Avaya Workspaces for Call Center Elite with Avaya WebRTC Connect guide
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1
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Deploy Avaya Aura® Web Gateway
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Deploying Avaya Aura® Web Gateway
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2
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Set up LDAP (optional)
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Configure LDAP
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3
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Install and configure Avaya Aura® Device Services
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Avaya Aura® Device Services deployment
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4
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Configure Avaya Aura® Web Gateway: Device services, HTTP clients, Media servers, CORS, Trusted hosts
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Configuring Avaya Aura® Web Gateway
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5
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Enable Token service
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Enabling Token Service and TestApp
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6
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Install and configure Avaya Aura® Media Server
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Install and configure Avaya Aura Media Server for Avaya Aura Web Gateway
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7
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Configure authorization on Avaya Aura® Web Gateway
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Avaya Aura Web Gateway authorization:
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8
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Create agents that can use media in browsers
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Creating a user in Avaya Control Manager
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9
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Configure VDN's and Vectors for Workspaces for Elite
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Configuring VDN's and vectors for Avaya Workspaces for Elite
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10
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Install and configure Avaya Aura® Session Border Controller to enable customer PSTN Voice, Web Voice, and Web Video calls from the public internet
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See Install and configure Avaya Aura® Session Border Controller
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