Adding a new message element

Last Updated : Jun 20, 2024 |

Prolog information

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You can add a new message element for an empty or existing message. Each message can contain multiple message elements with text or audio.

Locate the required flow and click .
In the top navigation bar, click the Messages tab.
Locate the required message name and do one of the following:
- Click if the message does not have any message elements.
- Click if the message has at least one message element.
STEP RESULT:
Automation displays a message editing area.
To add a new message element, in the message editing area, click .
In the drop-down list, click the required message content:
- For Chat and Messaging channel: Text.
- For Voice channel: Audio or Text To Speech Constant.
For an audio element, do the following:
1. In Upload audio, drag a media file to add an audio or browse to the file location on your computer and click .
  ADDITIONAL INFORMATION:
  The audio file format must be WAV, 8 or 16 bits, 8 kHz, mono. The maximum file size is 2 MB.
2. Enable Force audio playback and click .
  ADDITIONAL INFORMATION:
  If the user responds quickly, this option forces the Automation to play back the complete audio file before switching to the next question.
For a text, in Add text, type the text and click .
For a TTS element, in Add Text To Speech, do the following:
1. Type the text.
  ADDITIONAL INFORMATION:
  Text format must correspond to the format of the tag that you select.
2. In Interpret text as, select one of the tags.
  ADDITIONAL INFORMATION:
  One message element can contain only one tag.
3. In Format, configure the format for the selected tag, if required.
4. Click .