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Last Updated : Oct 18, 2024 |
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Overview
Avaya Experience Platform™ Public Cloud Solution Description
Avaya Experience Platform™ Public Cloud Solution Description
Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.
  • Business partners
  • Implementation engineers
  • Sales engineers
  • Solution architects
Implementing
Configuring Workflows for Avaya Experience Platform™ Public Cloud
Workflows overview for Avaya Experience Platform™ Public Cloud
Create, edit, and manage workflows for Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Business analysts
  • Developers
Administering
Administering Avaya Experience Platform™ Public Cloud
Administering Avaya Experience Platform™ Public Cloud
Administer Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Supervisors
Using
Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud
Using Avaya Workspaces for Avaya Experience Platform™ Public Cloud
Use the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ Public Cloud.
  • Agents
  • Supervisors
Using Analytics for Avaya Experience Platform™ Public Cloud
Using Analytics for Avaya Experience Platform™ Public Cloud
Use the features and capabilities of Avaya Analytics™ for Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Report designers
  • Supervisors
Integrating
Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • CRM administrators
  • Developers
Using Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Using Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Use the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™ Public Cloud.
  • Agents
  • Supervisors
Deploying Preview Dialing for Avaya Experience Platform™ Public Cloud
Deploying Preview Dialing for Avaya Experience Platform™ Public Cloud
Deploy the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Configuring Preview Dialing for Avaya Experience Platform™ Public Cloud
Configuring Preview Dialing for Avaya Experience Platform™ Public Cloud
Configure and administer the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Using Preview Dialing in Avaya Workspaces
Using Preview Dialing in Avaya Workspaces
Use the features and capabilities of Preview Dialing in Avaya Experience Platform™ Public Cloud.
  • Agents
  • Supervisors
Configuring corporate contacts for Avaya Workspaces
Configuring corporate contacts for Avaya Workspaces
Configure and administer the features and capabilities of the Corporate Contacts widget in Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Implementation engineers
  • Sales engineers
Using corporate contacts in Avaya Workspaces
Using corporate contacts in Avaya Workspaces
Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.
  • Agents
  • Supervisors
Configuring Avaya Social Connections for Avaya Experience Platform™ Public Cloud
Configuring Avaya Social Connections for Avaya Experience Platform™ Public Cloud
Configure Avaya Social Connections to add administrators and social media accounts, and manage social media customers.
Account administrators
Using Avaya Social Connections for Avaya Experience Platform™ Public Cloud
Using Avaya Social Connections for Avaya Experience Platform™ Public Cloud
Interact with customers through monitored social media accounts.
  • Agents
  • Supervisors
Verint Workforce Engagement documents
Avaya Experience Platform™ (Public Cloud Workforce Engagement): Desktop Applications Deployment Reference and Installation Guide
Avaya Support link
Configure and administer the features and capabilities of client applications installed on end-user workstations.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Platform™ (Public Cloud Workforce Engagement): Real-Time Agent Assist Setup Guide
Avaya Support link
Configure and administer the features and capabilities of Verint Workforce Engagement Real-Time Agent Assist.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Platform™ (Public Cloud Workforce Engagement): Technology, Security, and Network Integration Deployment Reference Guide
Avaya Support link
Understand the technology, networking, and security requirements for connecting to Verint Workforce Engagement.
  • Administrators
  • Implementation engineers
  • Sales engineers
Avaya Experience Management™ Getting Started Guide
Avaya Support link
Use the features and capabilities of the Avaya Experience Management™ application for the first time.
  • Administrators
  • Implementation engineers
  • Sales engineers
Videos
Avaya Experience Platform™ Public Cloud Application Center Administration Videos
Getting started with Administration Center
Administer Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Supervisors
Orchestration Videos
Getting started with Orchestration
Manage workflows.
  • Account administrators
  • Business analysts
  • Developers
Avaya Experience Platform™ Public Cloud Automation Videos
Getting started with Automation
Manage the features and capabilities of Automation for Avaya Experience Platform™ Public Cloud.
  • Account administrators
  • Business analysts
  • Developers
Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud
Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud
Configure and administer the features and capabilities of Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™ Public Cloud.
Account administrators
Administering Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Administering Avaya Experience Platform™ Public Cloud Workspaces for CRM
Administer Avaya Experience Platform™ Public Cloud Avaya Workspaces for CRM.
  • Account administrators
  • CRM administrators
  • Supervisors
Using Avaya Experience Platform™ Public Cloud for supervisors
Manage real-time and historical reports.
  • Account administrators
  • Supervisors
Using Avaya Experience Platform™ Public Cloud for agents
Launching agent desktop
Manage the features and capabilities of Avaya Workspaces for Avaya Experience Platform™ Public Cloud.
  • Agents
  • Supervisors
Getting started with Avaya Experience Platform™ Public Cloud
Overview - Avaya Experience Platform™ Public Cloud
Get an overview of Avaya Experience Platform™ Public Cloud and its components.
All audiences
Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud
Get an overview of Avaya Workspaces for CRM for Avaya Experience Platform™ Public Cloud and manage interactions.
All audiences