Configuring additional properties

Last Updated : Jun 23, 2022 |
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Configure the Properties section of the Input task to set up the following properties:
  • No-answer timeout
    You can configure a timeout value when the customer does not answer in Chat and Messaging channels. For the Voice channel, the no-answer timeout is not configurable. The default value is 8 seconds.
  • Retries
    If customers provide an invalid input, they can answer again as many times as you configured.
  1. In the Self-service Flows view, locate the required self-service flow and click the Edit icon.
  2. Click the Flow creator tab.
  3. On the canvas, click the Input task to configure.
    STEP RESULT:
    Automation shows the Properties pane.
  4. To set up the timeout value, in the Chat and messaging no answer timeout field, enter the required value in seconds.
    ADDITIONAL INFORMATION:
    The default value is 60 seconds. The available range is 15 to 1800 seconds.
  5. To give customers more attempts to answer, in the Retries field, enter the number of retries available to customers.