Automation provides the following default self-service flows:
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OneCloud Voice Self Service
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OneCloud Digital Self Service
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OneCloud Auto Reply
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OneCloud Wait Treatment
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OneCloud Error Handling
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OneCloud Survey
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OneCloud Callback Offer Self Service
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OneCloud Confirm Callback Self Service
Orchestration uses the default self-service flows in default workflows.
The flows require no additional configuration to start automation. Each default flow has a published version. You can edit a default self-service flow and create new versions. Avaya recommends that you do not delete a default self-service flow, because it results in an error in a default workflow in Orchestration. If you delete a default flow by accident, you can restore the flow using the Add defaults button.
The language of all default self-service flows is US English.
