Change history

Last Updated : Jan 22, 2025 |
Prolog information
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Keywords:
Issue
Date
Summary of changes
45
January 22, 2025
Minor consistency updates throughout the document.
44
August 30, 2024
Added information about BYOBot SIP integration at:
Added information about the new Get Queue Metrics task at Get Queue Metrics.
43
July 26, 2024
Added support for the default event, OneCloud - OUTBOUND_ENGAGEMENT_ESTABLISHED, for single step transfer at Events.
Clarified Orchestration user role from "Expert" to "Administrator" throughout.
Updated diagrams for greater legibility at Immediate Callback - Customer First overview.