Disconnect

Last Updated : Sep 14, 2022 |
Prolog information
Metadata
Keywords:
The Disconnect task disconnects the customer from the interaction, for example, when no agent is needed, or an error occurs.
You must add a Disconnect task for normal and error conditions to disconnect a customer from an interaction.

Target tasks

The following table describes the outputs of the task and suggested target tasks for each output:
Output
Description
Target task
Customer disconnected
Orchestration disconnected the customer from the interaction.
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