Target tasks
The following table describes the outputs of the task and suggested target tasks for each output:
|
Output
|
Description
|
Target task
|
|
Agent disconnected
|
Selected when all the agents or the last agent disconnects.
|
|
|
Customer Transferred
|
Selected when an agent transfers the interaction to another agent or queue.
When an agent transfers a call to a queue, Orchestration uses the initial attributes selected during prerouting to connect the customer with an agent in that queue.
Connection with the Connect Agent task is mandatory.
|
|
|
Redirected to External
|
Selected when an agent transfers the interaction to an external endpoint. Available only for Voice interactions.
|
|
|
Consultation initiated
|
Selected when an agent initiates a consultation call. Available only for Voice interactions.
Connection with the Consult task is mandatory.
|
|
