Basic settings for a self-service flow

Last Updated : Nov 11, 2022 |
Prolog information
Metadata
Keywords:
To start creating a self-service flow, configure the basic settings on the Basic tab.
The basic settings are the following:
Name
Function
Name
The self-service flow name. You can use the flow name for identification and search.
Self-service Types
Self-service flow types depending on the flow purpose:
Choose the type depending on the purpose of the self-service flow you create. After saving the flow as a draft, you cannot edit the selected value.
Languages
Self-service flow languages available for the customers. You can select as many languages as you require.
Default language
The default language for a multilingual self-service flow. You can choose the default language from the languages you select in the Languages field.
Channels
Channels for interaction with the customers:
  • Voice
  • Chat
  • Messaging
Description
Additional details about a self-service flow.
This field is optional.
Tags
A label to mark and categorize the content. You can create multiple tags.
This field is optional.