Dynamic path

Last Updated : Mar 10, 2021 |
Prolog information
Metadata
Keywords:
Use a dynamic path to define a different path in a flow depending on the respondent answers. A flow is a sequence of interactions with all available paths. By default, Automation presents interactions in the order that you specify on the Basic tab. However, on the Dynamic path tab, you can configure a specific path and make it default for the flow. Automation marks the default path with the tag <default>.

Modes

Automation has two modes to manage a dynamic path:
  • Editor
    You can use this mode to edit a path.
  • Visualizer
    You can use this mode to view a complete flow and check its correctness.

Dynamic path visualization

Flow in the Visualizer mode
Automation represents a dynamic path in the form of a flowchart. The flowchart has the following element types:
Element
Description
Color Code
Start node
The entry point
Navy blue
Transfer node
The point of transfer to an agent
Orange
End node
The endpoint
Red
Common node
The node in the middle of a flow
White
For interpretation, all windows with the flowchart contain the legend with the key elements.
In the flowchart, Automation marks arrows leading to a target element with a tag. Tags help to identify paths and visually represent the setting that you configure. It can be a default tag or a tag that you specify while editing the dynamic path in the Editor mode.