The following table describes the basic settings of a BYOBot SIP virtual agent:
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Name
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Function
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Name
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The BYOBot SIP virtual agent name.
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Type
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The BYOBot SIP virtual agent type. By default, Automation only supports the BYOBot SIP type. You cannot change this setting.
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Languages
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The languages that customers can use in that BYOBot SIP virtual agent.
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Default language
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The default language for a multilingual virtual agent. You can choose the default language from the languages list based on the language that you select in the Languages field.
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Channels
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Channels for interaction with customers. Presently, Automation only supports Voice channels.
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Description
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Additional details about the BYOBot SIP virtual agent.
This field is optional.
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Tags
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A label to mark and categorize the content. You can create multiple tags. This field is optional.
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