Searching for license entitlements

Last Updated : Jan 18, 2022 |

About this task

Use the functionality to search for an entitlement by using one or all of the following search criteria:

  • Company name

  • Group name

  • Group ID

  • License activation code

PLDS also provides other additional advanced search criteria for searching license entitlements.

Note:

Avaya associates or Avaya Partners can search license entitlements only by company name.

Procedure

  1. In your web browser, type http://plds.avaya.com to go to the Avaya PLDS website.
  2. On the PLDS website, enter your Login ID and password.
  3. Click Assets > View Entitlements.

    The system displays Search Entitlements page.

  4. To search license entitlements by company name, type the company name in the %Company: field. To see a complete list of companies before you search for their corresponding entitlements, do the following:
    1. Click the search icon magnifying glass.
    2. Type the name or several characters of the name and a wildcard (%) character.
    3. Click Search Companies.
    4. Select the company name from the list.
    Tip:

    You can use a wildcard (%) character if you do not know the exact name of the company you are searching for. For example, if you enter Av%, the system searches for all the company names starting with the letter Av. You can enter a wildcard character at any position in the search criteria.

  5. To search license entitlements by group name, enter the appropriate information in the %Group name: or %Group ID: fields.

    Group Names or IDs are specific to Functional Locations and Sold-To’s that define the actual location of equipment and software.

    Tip:

    You can use a wildcard character if you do not know the exact name of the group you are searching for. For example, if you enter Gr%, the system searches for all the groups starting with the characters Gr. You can enter a wildcard character at any position in the search criteria.

  6. To search license entitlements by LAC, enter the specific LAC in the %LAC: field.
    Tip:

    If you do not know the exact LAC that you want to search, use a wildcard character. For example, if you type AS0%, the system searches for all LACs starting with AS0. You can enter a wildcard character at any position in the search criteria.

    You will receive LACs in an e-mail if you have provided the email address in the sales order. If you do not have this code, search by using one of the other search criteria.

  7. To search license entitlements by application, product or license status, select the appropriate application, product, and/or status from the field.
  8. Click Search Entitlements.

Result

The system displays all corresponding entitlement records at the bottom of the page.