Software-only environment overview

Last Updated : Dec 01, 2024 |

In a software-only installation, the customer owns the operating system and must provide and configure the operating system for use with Avaya Aura® application. With the software-only offer, the customer can install and customize the operating system to meet the requirements to install the Avaya Aura® application.

You must run the software-only offer on the supported environments to enable the use of Avaya approved third-party applications for anti-virus, backup, and monitoring.

Avaya Aura® Application Enablement Services (AE Services) runs on a Linux server and is tightly integrated with Avaya Aura® Communication Manager and Avaya Contact Center solutions.

Customers and/or Service Providers must procure a server or virtual machine that meets the recommended hardware requirements and the appropriate version of Red Hat Enterprise Linux® Operating System.

Software security updates

Avaya Security Service Packs (SSP) are built for customers who do not use the software-only distribution. In a software-only deployment, the customer provides the operating system. The customer is responsible for installing the appropriate operating system and applying the relevant security patches from Red Hat.

For more details, see Avaya Aura® Release Notes on the Avaya Support website.

Supported third-party applications

With the software-only (ISO) offer, you can install third-party applications on the system and get more control on the system. For the list of supported third-party software applications in Release 10.1 and later, see the Avaya Product Support Notice at PSN020360u.

Avaya Aura® Software-Only environment RPMs

In a software-only installation, the customer installs the Red Hat provided RPM updates. To avoid possible issues or incompatibilities with new RPMs, check the list of tested RPMs and follow the instructions in the PSN020617u that Avaya publishes periodically on the Avaya Support website.

Note:

For information about RPM updates for the Red Hat Enterprise Linux operating system and required changes to operating system files on Software only installation, see Avaya Aura® Software Only White paper on the Avaya Support website.

With Release 10.1 and later, there are no separate Kernel Service Packs (KSP), and Linux Security Update (LSU).

Supported platforms

You can deploy the Avaya Aura® application software-only ISO image on the following:

  • On-premise platforms:

    • VMware

    • Kernel-based Virtual Machine (KVM)

    • Hyper-V

      Note:

      From Release 8.0.1, Avaya Aura® applications support Hyper-V.

    • Nutanix 6.5 and later

  • Cloud platforms:

    • Amazon Web Services

    • Google Cloud Platform

    • Microsoft Azure

    • IBM Cloud for VMware Solutions

      Specifications for Avaya Aura® applications on IBM Cloud for VMware Solutions is same as that of the Virtualized Environment offer.

      For information about IBM Cloud for VMware Solutions, see IBM Cloud for VMware Solutions product documentation.