Configuration items that must be in place
During the configuration steps described here, you must create a Proactive Outreach campaign. For more information about creating campaigns, see Configuring Proactive Outreach for Avaya Experience Platform™. For the integration of Proactive Outreach and Avaya Experience Platform™, the queue to which you assign the campaign is essential for correct routing. In Proactive Outreach, you cannot create a campaign without assigning a queue. You can create a campaign beforehand and assign a temporary queue and then edit the campaign to assign the Avaya Experience Platform™ queue when you create it.
