Change history

Last Updated : Jan 22, 2025 |


Issue	Date	Summary of changes
12	January 22, 2025	Minor updates throughout the document.
11	June 28, 2024	Added a note about sharing queues and agents with multiple active campaigns at: New Context Rule page field descriptions for Proactive Outreach New Profile page field descriptions New User page field descriptions Assigning the queue to a Proactive Outreach campaign
10	May 31, 2024	Added a note about the workflow used for Proactive Outreach at: New Context Rule page field descriptions for Proactive Outreach Routing Configuration Settings page field descriptions

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