Overview

Avaya Experience Platform™ Solution Description

Avaya Experience Platform™ Solution Description

Know about tested product characteristics and capabilities, including product overview and feature descriptions, interoperability, performance specifications, security, and licensing requirements.

• Business partners

• Implementation engineers

• Sales engineers

• Solution architects

Implementing

Configuring Workflows for Avaya Experience Platform™

Workflows overview for Avaya Experience Platform™

Create, edit, and manage workflows for Avaya Experience Platform™.

• Account administrators

• Business analysts

• Developers

Administering

Administering Avaya Experience Platform™

Administering Avaya Experience Platform™

Administer Avaya Experience Platform™.

• Account administrators

• Supervisors

Using

Using Avaya Workspaces for Avaya Experience Platform™

Using Avaya Workspaces for Avaya Experience Platform™

Use the features and capabilities of Avaya Workspaces for Avaya Experience Platform™.

• Agents

• Supervisors

Using Analytics for Avaya Experience Platform™ Public Cloud

Using Analytics for Avaya Experience Platform™ Public Cloud

Use the features and capabilities of Avaya Analytics™ for Avaya Experience Platform™.

• Account administrators

• Report designers

• Supervisors

Integrating

Administering Avaya Workspaces for CRM for Avaya Experience Platform™

Administering Avaya Workspaces for CRM for Avaya Experience Platform™

Configure and administer the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™.

• Account administrators

• CRM administrators

• Developers

Using Avaya Workspaces for CRM for Avaya Experience Platform™

Using Avaya Workspaces for CRM for Avaya Experience Platform™

Use the features and capabilities of the Customer Relationship Management (CRM) integrations for Avaya Experience Platform™.

• Agents

• Supervisors

Deploying Preview Dialing for Avaya Experience Platform™

Deploying Preview Dialing for Avaya Experience Platform™

Deploy the features and capabilities of Preview Dialing in Avaya Experience Platform™.

• Account administrators

• Implementation engineers

• Sales engineers

Configuring Preview Dialing for Avaya Experience Platform™

Configuring Preview Dialing for Avaya Experience Platform™

Configure and administer the features and capabilities of Preview Dialing in Avaya Experience Platform™.

• Account administrators

• Implementation engineers

• Sales engineers

Using Preview Dialing in Avaya Workspaces

Using Preview Dialing in Avaya Workspaces

Use the features and capabilities of Preview Dialing in Avaya Experience Platform™.

• Agents

• Supervisors

Configuring corporate contacts for Avaya Workspaces

Configuring corporate contacts for Avaya Workspaces

Configure and administer the features and capabilities of the Corporate Contacts widget in Avaya Experience Platform™.

• Account administrators

• Implementation engineers

• Sales engineers

Using corporate contacts in Avaya Workspaces

Using corporate contacts in Avaya Workspaces

Use the features and capabilities of the Corporate Contacts widget in Avaya Workspaces.

• Agents

• Supervisors

Configuring Avaya Social Connections for Avaya Experience Platform™

Configuring Avaya Social Connections for Avaya Experience Platform™

Configure Avaya Social Connections to add administrators and social media accounts, and manage social media customers.

Account administrators

Using Avaya Social Connections for Avaya Experience Platform™

Using Avaya Social Connections for Avaya Experience Platform™

Interact with customers through monitored social media accounts.

• Agents

• Supervisors

Verint Workforce Engagement documents

Avaya Experience Platform™ Workforce Engagement: Desktop Applications Deployment Reference and Installation Guide

Avaya Support link

Configure and administer the features and capabilities of client applications installed on end-user workstations.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Platform™ Workforce Engagement: Real-Time Agent Assist Setup Guide

Avaya Support link

Configure and administer the features and capabilities of Verint Workforce Engagement Real-Time Agent Assist.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Platform™ Workforce Engagement: Technology, Security, and Network Integration Deployment Reference Guide

Avaya Support link

Understand the technology, networking, and security requirements for connecting to Verint Workforce Engagement.

• Administrators

• Implementation engineers

• Sales engineers

Avaya Experience Management™ Getting Started Guide

Avaya Support link

Use the features and capabilities of the Avaya Experience Management™ application for the first time.

• Administrators

• Implementation engineers

• Sales engineers

Videos

Avaya Experience Platform™ Application Center Administration Videos

Getting started with Administration Center

Administer Avaya Experience Platform™.

• Account administrators

• Supervisors

Orchestration Videos

Getting started with Orchestration

Manage workflows.

• Account administrators

• Business analysts

• Developers

Avaya Experience Platform™ Automation Videos

Getting started with Automation

Manage the features and capabilities of Automation for Avaya Experience Platform™.

• Account administrators

• Business analysts

• Developers

Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™

Administering Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™

Configure and administer the features and capabilities of Avaya Proactive Outreach and Preview Dialing for Avaya Experience Platform™.

Account administrators

Administering Avaya Workspaces for CRM for Avaya Experience Platform™

Administering Avaya Experience Platform™ Workspaces for CRM

Administer Avaya Experience Platform™ Avaya Workspaces for CRM.

• Account administrators

• CRM administrators

• Supervisors

Using Avaya Experience Platform™ for supervisors

• Getting Started with Avaya Workspaces for Supervisors

• Running historical reports and dashboards

Manage real-time and historical reports.

• Account administrators

• Supervisors

Using Avaya Experience Platform™ for agents

Launching agent desktop

Manage the features and capabilities of Avaya Workspaces for Avaya Experience Platform™.

• Agents

• Supervisors

Getting started with Avaya Experience Platform™

Overview - Avaya Experience Platform™

Get an overview of Avaya Experience Platform™ and its components.

All audiences

Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™

Getting started with Avaya Workspaces for CRM for Avaya Experience Platform™

Get an overview of Avaya Workspaces for CRM for Avaya Experience Platform™ and manage interactions.

All audiences