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Deploying Preview Dialing for Avaya Experience Platform™

Table of Contents

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  • Notices
  • Introduction
    • Purpose
    • Change history
  • Deploying Preview Dialing for Avaya Experience Platform™
    • Overview of Proactive Outreach for Avaya Experience Platform
    • Preview Dialing overview
    • Mandatory prerequisites
    • Port configuration
    • Checklist for deploying Preview Dialing for Avaya Experience Platform
    • Logging in to Application Center Administration
    • Enabling Proactive Outreach for an account
    • Layout for Proactive Outreach
      • Adding a layout for Proactive Outreach
      • Adding the Outbound Agent Connector widget to the layout
      • Adding the Outbound Customer Details and Outbound Tools widgets to the layout
      • Adding the Outbound Agent Script Screen Pop widget to the layout
    • Adding a UX profile for Proactive Outreach
    • UX Profile field descriptions
    • Creating a queue for Proactive Outreach
    • Creating the System.Outbound attribute for Proactive Outreach
    • Adding a context data rule for Proactive Outreach
    • New Context Rule page field descriptions for Proactive Outreach
    • Configuring the voice channel for Proactive Outreach
    • Routing Configuration Settings page field descriptions
    • Creating a user profile for Proactive Outreach
      • New Profile page field descriptions
      • Assigning users to the Proactive Outreach user profile
      • Creating users for Proactive Outreach
        • New User page field descriptions
    • Logging in to Proactive Outreach
    • Marking a queue as outbound in Proactive Outreach
    • Assigning the queue to a Proactive Outreach campaign
    • Running a campaign
    • Verifying the Preview Dialing functionality in Avaya Workspaces
    • Troubleshooting
      • Avaya Workspaces does not display the Outbound Agent Connector widget to an agent
      • Avaya Workspaces does not route outbound interactions to an agent
      • Avaya Workspaces does not display a Proactive Outreach interaction card to an agent
      • Avaya Workspaces does not display the Proactive Outreach widgets after an update
      • Avaya Workspaces does not display an external website in the Agent Script Screen Pop widget
  • Resources
    • Documentation
      • Related documents and videos
      • Avaya Documentation Center navigation
    • Training
    • Support
      • Using the Avaya InSite Knowledge Base
  • Glossary
    • After Contact Work
    • Agent ID
    • Agent state
    • Alerting
    • Allowlist
    • Avaya Cloud Office
    • Avaya Spaces
    • Avaya Workspaces
    • Barge in
    • Calculated metric
    • Carousel
    • Chat with corporate contacts
    • Coach
    • Connectors
    • Consult complete as conference
    • Consult complete as transfer
    • Consultation call
    • Contact center
    • Contact Center as a Service
    • Conversation
    • Corporate Contacts widget
    • Cross-Origin Resource Sharing
    • Custom group
    • Custom metric
    • Customer identifier
    • Customer Relationship Management
    • Digital interaction
    • Digital Library
    • Disposition code
    • Events
    • Facebook account
    • Group chat
    • Inbound
    • Incoming connection
    • Integration
    • Interaction
    • Interaction details
    • Internal extension call
    • Interval
    • Layout
    • Mapping
    • Chat and messaging widget
    • Metric formula
    • Microsoft Teams
    • Microsoft Teams channel
    • Outbound
    • Outgoing connection
    • P-Intrinsics
    • Pop-out
    • Postback
    • Producer
    • Profiles
    • Provider for corporate contacts
    • Redirection on No Answer
    • Representational State Transfer API
    • Report type
    • Restricted account
    • Retrieve credentials
    • Roll-up
    • Routing rules
    • SAML
    • SAML Identity Provider
    • Self service
    • SLA
    • Softphone
    • Station ID
    • Supervisor dashboard
    • Threshold
    • Threshold class
    • Task output
    • UX Profiles
    • Voice interaction
    • Wait treatment
    • WhatsApp business account
    • WhatsApp template
Home
Deploying Preview Dialing for Avaya Experience Platform™
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Last Updated : Nov 14, 2023 |
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