Managing multiple interactions

Last Updated : Jun 08, 2023 |

About this task

When you receive multiple interactions simultaneously, you can switch between interaction cards to communicate with different customers. Use the following procedure to switch from one interaction card to another.

Procedure

  1. On the header of the interaction card to switch, click the Arrow Down icon.

    Avaya Workspaces for CRM brings that interaction card into focus.

  2. To switch to another interaction, on the header of the interaction card, click the Arrow Up icon.
Related information
Using Salesforce with multiple interactions
Using Microsoft Dynamics with multiple interactions