When a customer requests help by phone, Avaya Workspaces for CRM displays an alert. You can accept the incoming voice interaction to assist the customer.

An account administrator can configure the behavior of the original browser window. For example, it can be configured to display the contact details associated with the customer who contacted you. If no contact details are associated with the customer, the original browser window might display the New Contact page, or it might continue to display the existing page.