A disposition code is a label to attach to an interaction to describe or categorize it. Disposition codes are tags that help you and others summarize and flag interactions that require follow-up. For example, "Complaint", "Not interested", and "Bought another product". Disposition codes often indicate the outcome of an interaction. For example, "Product sold" or "Issue resolved". They describe the situation after the interaction. You can add disposition codes to digital and voice interactions.