Accessing the supervisor dashboard

Last Updated : Nov 20, 2023 |

About this task

You can access the supervisor dashboard from Avaya Workspaces for CRM. By default, logged-in agents are displayed, but you can also view offline agents.

Before you begin

Ensure that you are logged in to Avaya Workspaces for CRM as a supervisor.

Procedure

  1. From the top menu bar in Avaya Workspaces for CRM, click the My Agents icon.
    The supervisor dashboard opens in a separate window. It displays the agents in your group with details such as the agent ID, station ID, channels, group, and status (agent state).
    Figure : 1. Example of the supervisor dashboard


    Screenshot of the Supervisor Dashboard.


  2. Optional To view offline agents in the list, click the Dashboard Preferences icon and enable the Show Offline Agents switch.