You can access the following types of details for an ongoing interaction in Avaya Workspaces for CRM:

• The Caller field displays information about the caller, such as their phone number or email address.

• The Called field displays information about the call recipient, such as their phone number or email address.

• The Queue field displays the queue name from which the call originated. For example, Sales.

• The Name field displays the caller's name. For example, John Smith.

The exact information displayed for an interaction might vary depending on the configuration an account administrator performed.