Ending digital interactions

Last Updated : Oct 18, 2023 |

About this task

After you finish assisting the customer, end the interaction. When you end a digital interaction, Avaya Workspaces for CRM places you in the Ready state so you can receive a new interaction.

Procedure

  1. Send a farewell greeting to let the customer know that you are ending the interaction.
  2. Click the End Interaction icon to end a chat or messaging interaction.

    To complete email interactions, reply to the email or forward it.