Notifications

Last Updated : Oct 18, 2023 |

In Avaya Workspaces for CRM, you can receive sound and desktop notifications while working in a different browser tab or application. You receive notifications in the following situations:

  • Avaya Workspaces for CRM changes your state. You do not receive notifications for pending states.

  • An incoming interaction goes to Redirect On No Answer (RONA) and Avaya Workspaces for CRM changes your state to Not Ready.

  • You receive a new interaction.

  • You receive a new message in an active chat or messaging interaction.

You can filter notifications based on the notification type. You can select one or more filters. The following filtering options are available:

  • Error: Displays technical errors. For example, "Contact is unavailable for voice interactions" or "The email address you entered is not correct".

  • Warning: Displays information about issues that can lead to technical errors. For example, "The remote server is upgraded" or "Call service is unavailable".

  • Info: Provides information, such as "The supervisor has entered an interaction" or "Call service is available".

  • Success: Displays successful actions, such as "The selected device settings are saved".

You can configure notifications for new interactions and agent state changes in the Google Chrome browser settings. By default, Google Chrome asks if Avaya Workspaces for CRM can send you notifications. You can change the notification settings for Avaya Workspaces for CRM in Google Chrome at any time.

Use Avaya Workspaces for CRM to configure notifications for new messages in active chat and messaging interactions. If you disable notifications in Google Chrome and enable them in Avaya Workspaces for CRM, you still receive notifications for active chat and messaging interaction updates.

When you receive a desktop notification, the window contains information about the subject of the notification, such as You have a new incoming interaction on the WebChat channel. Desktop notifications that you receive while sharing your screen are hidden.