Downloading logs

Last Updated : Dec 14, 2023 |

About this task

If you experience technical difficulties and want to save a record of your actions for troubleshooting purposes, download a log of your recent activities on Avaya Workspaces for CRM. Before downloading the log, you can configure the logging level, which specifies how much information log files display.

Procedure

  1. From the top menu bar in Avaya Workspaces for CRM, click the Settings icon.
  2. On the Logs tab, select one of the following logging level options:

    • High: These logs do not contain any personal information about customers.

    • Medium: These logs do not contain personal information about customers. Instead, they replace each instance of personal information with a confirmation message to indicate that the value was received.

    • None: These logs contain personal information about customers.

    • Disable Logging: Avaya Workspaces for CRM does not generate any logs.

  3. In the Log persistence duration (minutes) field, enter the period for which you want to collect logs.

    The minimum value is 0.

  4. Click Download.

    You can access the log file from the Downloads folder on your computer.

  5. Optional Use a text editor to open the log file or email it to your account administrator.

    An example of a text editor is Notepad.