Finishing work

Last Updated : Jul 12, 2024 |

About this task

At the end of your working day, change your agent state to indicate that you finished work. Changing your state informs your supervisor that you are no longer available to accept customer interactions.

Your administrator can enable the agent state synchronization between the Avaya Workspaces for CRM and Dynamics 365 Omnichannel queues. If the synchronization is enabled, agent state changes are reflected simultaneously in both Avaya Workspaces for CRM widget and Dynamics 365.

Procedure

  1. On Avaya Workspaces for CRM, click the agent state list.

    The agent state list opens when you click the agent toolbar at the top of the CRM widget, where you can find your avatar and agent state.

  2. Click Finish Work.
  3. If you use Avaya Workspaces for CRM on multiple browser tabs, close the voice channel window after you log out to ensure the correct operation of the voice channel.