Viewing previous interactions

Last Updated : Oct 18, 2023 |

About this task

You can view information about previous interactions in the original browser window. You can also edit interaction details for your contact center.

Note:

The transcript for digital interactions has a 32,000 character limit and it does not support attachments.

Before you begin

Ensure that you responded to an interaction.

Procedure

  1. From the top menu bar in Avaya Workspaces for CRM widget, click the History icon.
  2. Click the name of the customer interaction to view.

    The original browser window displays information about the customer interaction.