Use this procedure to clear the license alarm of third-party clients on the System Manager web console.
Before you begin
Verify if there is an alarm related to third-party clients.
View the license capacity and note the number of licenses for each third-party client.
ADDITIONAL INFORMATION:
For information about the license capacity, see Administering Avaya Aura® System Manager.
Go to ElementsSession ManagerCommunication Profile Editor section, enable filters for the required third-party client and determine the number of users with licenses.
STEP RESULT:
If the number of users with licenses exceed the number of licenses, note the difference. For example, if the license capacity is 10 and users with licenses are 11, the excess license usage is 1.
Disable the third-party client access to the required users to match the license capacity.
STEP RESULT:
The alarm clears approximately within 10 minutes after disabling the access.
