Customer account management

Last Updated : Oct 09, 2018 |
Prolog information
When you deploy Session Manager by using VMware, Solution Deployment Manager, software-only, or SMnetSetup, the Session Manager creates a customer account by default. This account has the System Administrator role.
The custAccounts command supports the following parameters:
  • Add: Adds a new customer account.
  • Delete: Deletes a customer account.
  • List: Displays all the customer accounts.
  • Lock: Locks a customer account.
  • Unlock: Unlock a customer account.
  • Reset: Resets customer account’s password.
  • Collect: Collects customer account information.
By using the custAccounts command, system administrator can perform the following tasks:
  • Add and remove other customer accounts.
  • Assign a customer account role to existing accounts so that the users have access to Session Manager commands.
  • Reset other customer account passwords, including other administrators.
  • After a password is reset, the user will be forced to change the password on first login.
  • Reset the failed login attempts counter.
  • Lock and unlock other customer accounts, including administrators.
  • Any user who executes this command cannot lock or unlock their own account.
  • View all customer and service accounts such as login, account type, account role, last login date, and locked status.

Limitations

Using the custAccounts command, system administrator cannot:
  • Remove Avaya services user accounts.
  • Remove all customer accounts.