Trace Viewer page field descriptions

Last Updated : Sep 01, 2026 |

Filter

Name
Description
From: Date
Date from which you want to filter the trace logs.
From: Time
Time from which you want to filter the trace logs.
From: Time Zone
Time Zone for the From date that you want to use for filtering trace logs.
To: Date
Date up to which you want to filter the trace logs.
To: Time
Time up to which you want to filter the trace logs.
To: Time Zone
Time Zone for the To date that you want to use for filtering trace logs.
Name
Name of the Session Manager instance.

Trace Viewer

Button
Description
Dialog Filter
Filter trace log entries. This option filters trace log entries and displays entries for the same Call ID, From, and To fields as the trace log that you select.
Note:
You can also click Filter: Enable to filter log entries based on a value or to sort them based on selected columns.
Clear Dialog Filter
Clear the filtering of the trace using Dialog Filter and displays all trace log entries.
Hide dropped messages
Hide dropped messages from the trace log entries.
More Actions > Export Trace Viewer Overview
Create a tabulator-separated plain text file with all of the overview columns of the Trace Viewer page. You can open this file with editors such as Wordpad and Excel. The More Actions button is active only if trace records are listed. The retrieved Trace Viewer list can be saved into a file at the client side.
More Actions > Export Trace Viewer Details
Create a plain text file with the details of the Trace View records. The More Actions button is active only if trace records are listed. The retrieved Trace Viewer list can be saved into a file at the client side.
Name
Description
Details
Display the complete message. Clicking the Show arrow displays the message.
Time
Timestamp when the trace record was written. The timestamp entry displays the date and time zone.
Tracing Entity
Host name of the system from where the Security Module logged the trace.
From
URI from where the traced SIP message originated.
Action
Action of the traced SIP message such as INVITE, ACK, or BYE. The SIP message action is surrounded by an arrow to indicate the direction of the action. For example, -- INVITE -> or <- BYE --. Dropped messages have a leading DROPPED, for example, -- DROPPED ACK ->
To
URI to which the traced SIP message was sent.
Protocol
Protocol used by the traced SIP message such as TCP, UDP, or TLS.
Call ID
Call ID of the traced SIP message.
Button
Description
View
Generate the trace log output for the selected Session Manager instances for the selected date range.
Note:
The number of retrieved records displays the number of records that matched the filter criteria. If Session Manager displays fewer records than this number, not all the matching records are being displayed to avoid problems caused by running out of memory. In these cases, you can further configure or refine the filter criteria in such a way that all the log entries are displayed.
Clear
Clear all the selections made on the Trace Viewer page.