Emergency Numbers

Last Updated : Jun 13, 2017 |
Session Manager supports up to 100 emergency numbers for each unique location. You administer Emergency Numbers on the Dial Patterns pages of System Manager. The IP address of the endpoint determines the emergency numbers that are downloaded to that endpoint. Only those emergency numbers from the Dial Patterns page where Originating Locations and Routing Policies and Denied Originating Locations are consistent with the location administered for the user are sent to the endpoint. Emergency numbers that are specific to the location and the general emergency numbers are sent to the endpoint. If the general emergency number is same as that of the local emergency number, the local number description takes precedence over the general emergency number description. Prior to user login, the emergency number related information is downloaded to the endpoint devices upon connection to the network. Emergency numbers are again sent to the endpoint when a user logs in.
A priority number can be assigned or the first number administered is assigned as the priority number, so that the endpoint can associate an emergency number with the emergency softkey of the endpoint.
Important:
  • The SIP endpoints administered with more than one emergency number must have software that supports multiple emergency number downloads from Session Manager. If an Avaya endpoint does not support multiple emergency numbers, Session Manager only routes the first administered emergency number.
  • You must assign only one priority number to one emergency number and which should be unique.
  • A maximum of 300 dial plan entries are sent to the endpoints.
  • Emergency numbers are not supported for dial pattern ranges.
  • If you define multiple locations in System Manager, you must administer at least one emergency call dial pattern entered with originating location = ALL. As an alternative, every location with a location-specific Emergency Number dial pattern must be defined with an associated IP address pattern. If these criteria are not met, unregistered endpoints cannot make emergency calls.
  • Any emergency number can be sequenced with other applications such as Avaya Breeze® platform and Communication Manager.