In Session Manager, Avaya provides support for pre-configuring endpoint-specific settings such as button assignments, Language and Region settings, and whether button clicks are enabled. Customers use administration screens on System Manager to centrally administer SIP phone settings that were previously only accessible from the SIP phone device itself.
When the user first logs in, the endpoint downloads the endpoint settings from the PPM and applies the values.
As an administrator you can configure the SIP phones from System Manager Web Console to provide a consistent appearance and user experience on the phones. This setting was previously available from the SIP phone.
On the System Manager Web Console, as an end user you can assign favorites, button labels and other settings for 96x1 SIP phones.
On the 96x1 SIP phones you can configure the following:
Favorites: For quick access, you can set up to nine favorite items, such as contacts or features.
Labels: You can change the labels for the extensions, features, the system numbers, and speed dial buttons. Labels are up to 15 characters in length.
Auto-dial numbers: Auto-dial numbers are the frequently called numbers. The system administrator sets up auto-dial numbers, you can assign and edit their labels.
Phone settings: You can set additional customized phone settings.
You can configure the settings mentioned here in a Communication Manager Endpoint template. The template, then, can be reused through System Manager by specifying the template in the Communication Manager Endpoint profile.
For the existing users, the administrator can edit the user details in the Endpoint Editor. To edit details of multiple users, the administrator can use Global Endpoint Change.
After the configuration using the System Manager Web Console, all endpoint settings data is stored in the System Manager database. The system replicates the settings changes to the Session Manager and Branch Session Manager databases. The Personal Profile Manager (PPM) makes these settings available to the user’s endpoints for reading and updating.
Note:
When the user logs in to the user’s Endpoint for the first time, the administered template may not match the specific endpoint type of that Endpoint. For example, the administrator assigns a 9641 template to the user and the user logs in with a 9611 Endpoint. If the 9611 Endpoint does not support a specific 9641 setting, such as full screen mode, the 9611 Endpoint removes that setting since the setting does not apply to the 9611. The net effect is that the 9641 parameter is never administered. If that same user later logs in with a 9641 Endpoint, the removed 9641 setting is no longer present and the 9641 Endpoint does not reflect that setting.
Users can override template settings by changing the settings on the endpoint. The changes take effect immediately, assuming the changes are valid.
The system supports the SIP phone pre-configuration template for the following set types:
96x1SIP
96x1SIPCC
The following use cases are not supported:
Applying a template to a group of existing users. Due to existing limitations, you can only apply a template to individual users, one at a time.
Updating a template and propagating endpoint setting changes to all users and devices assigned to that template.
