Attendant routing

Last Updated : Aug 26, 2020 |

The following example shows how Attendant Vectoring can be used to route calls in an attendant environment.

Note:

For the following vector examples, set Tenant Partitioning to y.

VDN 1999

Vector 1

VDN 2999

Vector 2

VDN 3999

Vector 3

1. wait-time 0 secs hearing ringback

2. goto step 7 if time-of-day is all 12:00 to 13:00

3. queue-to attd-group

4. goto step 8 if queue-fail

5. wait 999 secs hearing music

6. busy

7. route-to number 4000 with cov y if unconditionally

8. route-to number 93035381000 with cov y if unconditionally

1. wait-time 0 secs hearing ringback

2. queue-to attd-group

3. goto step 7 if queue-fail

4. announcement 9000

5. wait 999 seconds hearing music

6. disconnect after announcement 9001

7. queue-to hunt-group 1

8. goto step 11 if queue-fail

9.wait 999 secs hearing ringback

10. busy

11. route-to number 93035381000 with cov y if unconditionally

1. wait-time 0 secs hearing ringback

2. goto step 8 if time-of-day is all 12:00 to 13:00

3. queue-to attd-group

4. goto step 11 if queue-fail

5. announcement 9000

6. wait 15 seconds hearing music

7. goto step 4 if unconditionally

8. queue-to attendant 6000

9. goto step 11 if queue-fail

10. wait 999 secs hearing ringback

11. route-to number 93035381000 with cov y if unconditionally