agent |
Maintains the identifier of the Last EAS Agent to drop off the call throughout the life cycle of the call. The lifecycle of the call can include Transfers, Blind or Consultative, conferencing, or re-routing. The agent type variable is read-only and cannot be set. The agent variable can be assigned only in the following conditions:
|
L |
|
|
Identifier of the Last EAS Agent to drop off the call throughout the life cycle of the call. |
ani |
Holds the phone number of the caller |
L |
Start digit position and Length |
16 |
Incoming call data |
asaiuui |
Holds call-specific user data associated with the caller |
L |
Start digit position and Length |
16 out of a total of 96 |
Incoming call or ASAI application data |
collect |
Holds user-defined digits associated with the call for control, routing or special treatment that can be assigned a value by the Variables for Vectors table, collect digits steps or the set vector command. |
L P G |
Start digit position and Length |
16 |
The for parameter of the collect digits command or assignment in the variables table |
tod |
Holds the current time of day in 24-hour format for processing |
G |
None |
Always 4 |
The main server system clock - for example, 02:19 = 02:19 am |
dow |
Holds the current day of week for processing |
G |
None |
1 |
The main server system clock (1-7) - for example, 1 = Sunday |
doy |
Holds the current day of year for processing |
G |
None |
Always 3 |
The main server system clock (1-365 or 1 -366 in a leap year) |
stepcnt |
Provides the count of vector steps executed for the call, including the current step |
L |
None |
4 |
The vector processing step counter |
value |
Holds a single numerical digit (0-9) for user-defined processing |
G |
None |
1 |
A user-defined value entered using the VAC FAC procedure or assignment in the variables table |
vdn |
Holds the VDN extension number of the call for processing |
L |
Active or Latest VDN |
16 |
Routing for a call |
vdntime |
Provides the time taken, in seconds, by a call center to process a call. |
L |
None |
Always 4 |
Time in vector processing including prior processing for a call routed by BSR/LAI |
