When a call is received for a Listed Directory Number (LDN), the call is redirected to vector 3. If it is lunch time, the call is sent to attendant 6000. If the attendant is available, the call is answered and vector processing terminates. If the attendant is not available, the call is placed in queue and the caller hears ringback until the attendant answers the call. If the call is unanswered after 999 seconds in the attendant’s queue, the call is sent to the remote location and vector processing terminates. If the call cannot be placed in the queue of attendant 6000, the call is routed to a remote location and vector processing terminates. If it is not lunch time, the call is sent to attendant group 2. If an attendant is available, the call is directed to the attendant and vector processing terminates. Otherwise, the call is queued to the attendant group and the caller hears an announcement followed by music from the music source assigned to Tenant Number (TN) 3 every 15 seconds. If the call cannot be queued, the call is sent to attendant 6000.
Note:
Vector 3 attempts to queue the call to attendant 6000. A route-to command can also be used, but ensure that an attendant is not assigned a coverage path. To change to a different tenant attendant group see note under Vector administration.
